Policy

Terms and Conditions
This page states the "Terms & Conditions of Use" under which customers and users may use www.sprocketthreads.com and other websites under the Company's control, whether partial or otherwise. Access to this website and the use of information on it is subject to these Terms & Conditions of Use. You should carefully read these Terms & Conditions of Use. By proceeding further, you will be deemed to have understood and accepted them.

Site Links
www.sprocketthreads.com may contain hypertext links to websites not maintained by the Company or any member of the company. Neither our company, nor our employees endorses or represents the reliability, accuracy, or quality of any information, goods, services, or products displayed or advertised on such other websites. No member of our company is or shall be (or be deemed to be) a party to any contract that you may or do enter into with the providers of such goods, services or products. We hereby disclaim any and all liability for the content of such websites and any loss or damage of any nature suffered by you as a result either: (a) of accessing or using such websites; or (b) availing of or acquiring any or all of the goods, services or products advertised or available on or via such websites. The use by you of such websites is at your sole risk.

General
The retailer makes no claims that the materials may be lawfully viewed or downloaded outside of the United States. Access to the products may not be legal by certain persons or in certain countries. If Users access this site from outside of the US, they do so at their own risk and are solely responsible for compliance with the laws of, or applicable to, its jurisdiction. Jurisdiction for any claims arising under the Agreement, including but not limited to these Terms & Conditions of Use, shall lie exclusively with the United States Court System and the Terms & Conditions of Use shall be construed in accordance with the laws of the United States. If any provision of these Terms & Conditions of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms & Conditions of Use, which shall remain in full force and effect. No waiver of any term of these Terms & Conditions of Use shall be deemed a further or continuing waiver of such term or any other term.

Shipping
All returns must be post marked within 15 days of the date the order was received. (The order shipment date and order notification are provided to you by email). All returns must be authorized by the Sprocket Threads team.  Unauthorized returns will be denied at our discretion.  Call us at 910.547.5910 or email us at info@sprocketthreads.com with any questions or to gain return authorization.

If we shipped you the wrong product, or it arrived defective or damaged, please contact us as soon as possible.  We will refund you for your purchase if notified within 15 business days, provided the returned item(s) are received unopened and in their original packaging, along with all accessories, warranty cards, manuals, etc., where applicable.

If you ordered the wrong item or simply changed your mind, we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received unopened, in their original packaging, along with all accessories, warranty cards, manuals, etc., where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance discounted, close-out or non-returnable item. When your return is received and approved, you will be issued a refund to your credit card or a Coupon Code (store credit) for the merchandise cost only. (Please note that you will be responsible for return shipping costs of non-defective merchandise.  Returning some products may result in a 25% restocking fee - please ask if you are unsure.  Additional restrictions may apply, please contact us for more information.

Copying
The information contained on this website may not be copied, transmitted, amended or reproduced in any form whatsoever without the prior written consent of the head of our company.

Amendments
The contents of this website, including these Terms & Conditions of Use, any information contained on this website is subject to change and to being updated without notice at any time.